I am a single user and have an existing MS Outlook 2010 account that I use for email, calendar, etc.
I subscribed to and set up a Office 365 account yesterday and it is working great and I am receiving my email on my web account.
I am trying to connect my desktop Outlook to work with my web Outlook.
I downloaded the Lync software and the ran the Set Up for additional Office products.
I have repeatedly gone through the step to set up an email account in desktop Outlook to sync with web Outlook.
I get to the end and click Check Names and get the "Outlook must be online or connected to compelte this action."
***Steps taken*** as posted by Insane Game 2012-May-24 9:31 am
- OWA, About, wrote down server name
- Closed desktop Outlook
- Start, Control Panel, Mail, Show Profiles, Add
- Check Manually configure server settings, check Microsft Exchange
- Server box - entered the server name from OWA / About xxx12345.mailbox.outlook.com
- Checked Use Cached Exchange Mode option
- User name - entered xxxx@xxxx.com
- More Settings, Connection tab, check box Connect to Microsoft Exchange using HTP
- Use this URL - entered xxx12345.outlook.com (also tried xxx12345.mailbox.outlook.com)
- Checked Only connect to proxy servers that have........entered msstd:outlook.com
- Checked On fast networks and checked On slow networks
- Set Proxy authentication to - Basic Authentication
- Clicked OK and clicked OK
- Clicked check names and got error
"Outlook must be online or connected to complete this action"
I have gone through this several times making sure I am typing in exactly correct information.
So looking forward to some help!